17. Konsultasi ISO/IEC 20000-1:2011


Consultation ISO/IEC 20000-1:2011


  1. Benefits of Implementing ISO 20000: 2011:
    Reduction in incident and incident management is improved
  2. Improve company image and credibility
  3. Adoption of an integrated process for delivering IT services
  4. Reduction of response time and IT service interruptions
  5. Improved cost management leads to financial savings
  6. A culture of continuous improvement
  7. Understanding of the roles and objectives of the business
  8. Ensuring legislative awareness and compliance
  9. Protect the company, assets, shareholders and directors
  10. Increased customer satisfaction from internal and / or external customers
  11. Provide you with a competitive advantage
  12. Customer satisfaction is enhanced which increases client retention
  13. Consistency in the delivery of services or products

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